FAQ

  1. Can we bring our own soccer balls into the facility?
  2. Why don’t you have more parking?
  3. Why do we have to pay membership fees?
  4. I am new to the area, how can I go about getting on a team?
  5. If I get injured, can I extend my membership?
  6. Why do we get fined or charged for things?
  7. Why can’t we pick our own time slot to play in like other arenas
  8. If I have a complaint about a game or a call how come I cannot discuss this after the match?
  9. Where do you get your game officials?
  10. How come the officials do not always explain their calls?

1. Can we bring our own soccer balls into the facility?
Yes and no. We previously use to allow such, however, due to errant balls outside the field of play striking persons, equipment, fixtures, painted surfaces, windows, etc. the potential exposure to injury and damage outside the fields was assessed to be too much. We then went to not allowing any balls into the facility and we provided game and practice balls. This experiment had moderate success. The amount of time cleaning the walls, replacing equipment and furnishings went down significantly. However, our game balls costs soon went up, especially when balls disappeared at an alarming rate. We evaluated the pros and cons of this experiment and now allow each team to bring in their own balls to be used as game balls while on the field only. We still must monitor to ensure that balls are not being used off field.

2. Why don’t you have more parking?
Good question! The industrial area surrounding our site was mostly used by the agriculture industry in the past. Not a lot of parking was required for such use. The type of clear span building that was required for our use was not available in any other zoned area, so to get such a building, we had to select a site that was in this type of industry use. Currently we host 50 parking slots while sharing with our neighbors at the back building. Of course, we encourage everyone to carpool which is not only good for us, but the environment as well.

3. Why do we have to pay membership fees?
Membership helps provide the soccer community with a quality facility. In addition, members receive discounts at our soccer store and special pricing with other programs in the facility, i.e. field rentals, birthday parties, clinics, camps, pick up play and other special events. It is our objective to provide you with the best and safest facility possible; by using this system we can more protect our membership from inappropriate behavior both on and off the field.

4. I am new to the area, how can I go about getting on a team?
There are several ways for you to do this; you may post an ad on our Classified page and look through the ads of teams seeking players, you may come down to the arena on your desired night of play and at your desired level of play and introduce yourself to our league manager who could direct you to teams that might be looking for players, you can come down to our noon time pick up play and network through there, or occasionally the arena puts together “Orphan” teams, which are groups of individuals looking to be placed on a team, please see our individual placement information.
For youth players, the best approach is to place an ad at our Classifieds page and look through ads of teams seeking players, or attend one of our camps and start to network there. Occasionally we will also add “Orphan” teams to leagues as well

5. If I get injured, can I extend my membership?
Yes, OTWS does have a policy that allows players that become injured or pregnant during their membership term. Simply bring in a doctor’s verification of your condition and we may put your membership on hold until you are ready to return to play.

6. Why do we get fined or charged for things?
There are reasons for everything we do in regards to fining or charges. The fines are typically levied to discourage either behaviors or actions by individuals or teams. Once the fines or fees were put into place, our costs dropped and we were able to keep inappropriate action and or staff time associated with such at a reasonable level. Additionally, we have used the fining mechanism in much the same way that the outdoor leagues do to discourage aggressive behavior. We feel because of this, our club provides a much safer environment for our members and their guests.

7. Why can’t we pick our own time slot to play in like other arenas
OTWS considers its entire league (division) to be one big customer. We therefore strive to do what is considered fair for every team on a whole. We then try to balance out the schedules so that teams will only face one extreme game time early and or late. It can be a bit difficult to understand, but our philosophy is that “what works for one team must work for all”.

8. If I have a complaint about a game or a call how come I cannot discuss this after the match?
This is a policy that we have adopted soon after opening our club and it is a policy common to many other arenas. Just because the officials and staff are present in a building does not mean that they are there to change the outcome of any game. We certainly do wish to know about issues that are misapplications of the laws or inappropriate behavior on the part of players, teams or officials. However, discussion with individuals directly after of match, when there are strong emotions involved rarely resolves any issue nor will it change outcomes of a game.
The best approach, we have found, is allow situations to cool down then address the issues with a clear head and sort out the facts from emotion. We recommend that issues about a match be written down immediately, then reviewed after a few hours, then submitted to our Disciplinary Committee, in writing. If a face to face discussion is warranted then this will happen. But in the interest of safety and protecting our members, staff and officials, we ask that the officials not discuss controversial issues immediately after a match
Email the facts to disciplinary@offthewallsoccer.com

9. Where do you get your game officials?
The officials used at OTWS are independent contractors. OTWS does not employ the officials direct, but rather uses a contracting organization. The officials at OTWS are all USSF licensed, they must be USSF licensed before they are allowed to participate at OTWS. Additionally all our officials are accredited by US FUTSAL and US Indoor which are now affiliated with US Soccer and FIFA. The referees are also accredited with the PASL. We do, however, expect that officials at OTWS maintain their officials status and must renew their license(s) annually and be a part of a continuing educational program. While many of our officials working arena soccer only, most of them are actually outdoor league officials and additional officiate in other sports

10. How come the officials do not always explain their calls?
Please keep in mind that the game of indoor soccer is much faster than the game of outdoor soccer and it is difficult for the official to take his/her concentration off of the play to explain calls during the match. The officials are there to ensure a flow to the game and to keep the spirit of game as it relates to our rules. The officials are not expected to educate the players to the rules, as they expect that the players know the rules. We expect the officials to do no less or more than they would do in outdoor matches when it comes to explanations. However, we do recognize that many players are new to the game and need some guidance. We have asked that the officials be more aware of this with the lower levels of play. Our head referee coordinator is usually available on-site to explain rule clarification when necessary.